Return Policy

Please contact customer service for all return requests.

Within 30 days from the date of receipt:

Defective items

• will be replaced. A prepaid return label will be provided.

Unwanted items

• that have been opened cannot be returned.
• that have not been opened can be returned for store credit. Customer is responsible for return shipping.

Undeliverable or packages returned to sender

• Shipping charges will not be refunded.

Warranty

• Headphoness products carry a 90-day warranty, so if your item breaks within that time, please contact us for a replacement.
• Other branded products may carry a warranty from the manufacturer and are not covered by the Headphoness warranty.

Our loyal VIP customers - please use your private contact channels for resolving any issues that may arise.